GENERAL
How do I purchase from Ashland?
Do you have a Layaway program?
Methods of Payment Accepted?

WATCHES
How old is my watch?

How do I know when my watch is fully wound?
My watch is wound, why doesn’t it work?
Are the watches that we sell working?
Do all of the pocket watches have glass crystals?
What is my watch worth?
What do you mean by “Swiss”?
Do our measurements include the stem and crown?
How to determine what size the watch is?
Do we accept trade-ins?

SHIPPING
How do you ship?
Do we insure items that we ship?
When will my order be shipped?
How much is shipping?
How do I track my order?


GENERAL QUESTIONS

How do I purchase from Ashland? (Top of Page)
By Internet: This is the fastest method. For those that know what they want to order, with the convenience of being able to order 24 hours a day, we would suggest purchasing directly from the website.

By E-mail: Sometimes a customer requires additional information about the item, photos or has general questions about it. We answer E-mails as soon as possible, within 24 hours during business hours Monday–Thursday, 9–5 EST.

By Phone: We recognize that sometimes you like to hear a real/live person on the other end whether for reassurance or ease. Please call us if you have questions or wish to order an item. You may call toll free at 1-800-424-5353 Monday–Thursday 9–5 EST and speak to one of our specialist including Rick Gilbert or Jim Miller.

Do you have a Layaway program? (Top of Page)

Orders may be held for 45 days with a 20% non-refundable deposit. Email or Call us (800-424-5353) to make arrangements.

What Methods of Payments are Accepted? (Top of Page)

Methods of Payment Accepted?
MasterCard, Visa, Discover, American Express, Checks, Money Orders, PayPal, Bank Wire Transfers.

Attention first time buyers: Due to requirements by our insurance company, all orders with a mismatched billing and shipping address need to be pre-approved by phone. If the billing and shipping address are different, please call us at 1-800-424-5353 Monday - Thursday 9 -5 EST.

Do we accept trade-ins? (Top of Page)

Yes. You should always speak to someone at Ashland for a pre-authorization of the trade-in. 1-800-424-5353 Monday-Thursday 9-5EST.

After we have received the watch from the customer, we will provide a firm price quote of what Ashland is prepared to pay for, or credit you for the trade in value.

Please remember to include a note inside the package with your contact information.

QUESTIONS ABOUT WATCHES

How old is my watch? (Top of Page)

We would suggest you use the resources found in the “Complete Price Guide to Watches”. There are lists in the book that provides the production dates of American and some European watches. You will also find the dates that some of the individual watchmakers were alive. Find your watch by referencing it to the serial number on the movement that correlates the production numbers by specific date and if not within a ten-year period.

How do I know when my watch is fully wound? (Top of Page)

Upon gently winding a watch the wheel inside will quit ratcheting when the main spring its self has come to full capacity. When winding the watch, if you feel a resistance do not force it because the mainspring is fully wound. Over winding/forcing the watch can cause internal damage to the movement, which can also mean possible expensive repairs.

My watch is wound, why doesn’t it work? (Top of Page)

There are several possibilities why your watch is not ticking. Some of the most common reasons are a broken balance staff; a bad pallet fork; the movement needs maintenance or cleaning (this is to take in consideration that all the parts are in the movement 100% complete); or possibly the hands of the watch are intertwined. Besides these solutions there are many other possibilities but these are the most common as far as a simple repair.

Are the watches that we sell working? (Top of Page)

Yes. We restore/service the watches and they are in good running order when shipped out. The only exception is when otherwise noted as in a parts lot or Non Running.

Do all the pocket watches have glass crystals? (Top of Page)

No. We try to keep the crystals as original as possible. Some replacement crystals that we have are old/new stock but many have to be replaced with newer acrylic types.

What is my watch worth? (Top of Page)

Watches vary in price as much as any collectible depending on the condition, rarity, makers, quality of movement, age, etc.

The best way to find out what your watch is worth is to Email photographs to us for a free verbal approximation of the value.

What do you mean by “Swiss”? (Top of Page)

The Swiss will often private label anything they make in large quantities. Therefore, the reason we indicate Swiss in the description, is to make you aware that even though it is labeled with a domestic name, the movement was manufactured in Switzerland.

Do our measurements include the stem and crown? (Top of Page)

No. If the watch is round, we take the measurements from the diameter of the case. If the case is off round, the measurements would consist of the width by length from the tips of the lugs.
 

How to determine what size the watch is?

Movement Size Scale: American Movement Sizes (Lancashire Gauge)

Size    Inches    Inches    Mm    Lignes

18/0    18/30       .600    15.24    6
17/0    19/30       .633    1608    7 1/8
16/0    20/30       .666    16.92    7
15/0    21/30       .700    17.78    7 7/8
14/0    22/30       .733    18.62    8
13/0    23/30       .766    19.46    8 5/8
12/0    24/30       .800    20.32    9 1/8
11/0    25/30       .833    21.16    9 3/8
10/0    26/30       .866    22.00    9
9/0      27/30       .900    22.86    10 1/8
8/0      28/30       .900    23.70    10
7/0      29/30       .966    24.54    10 7/8
6/0        1          1.000    25.40    11
5/0    1 1/30      1.033    26.24    11 5/8
4/0    1 2/30      1.066    27.08    12 1/8
3/0    1 3/30      1.100    27.94    12 3/8
2/0    1 4/30      1.133    28.78    12
0       1 5/30      1.166    29.62    13 1/8
1       1 6/30      1.200    30.48    13 1/2
2       1 7/30      1.233    31.32    13 7/8
3       1 8/30      1.266    32.16    14
4       1 9/30      1.300    33.02    14 7/8
5       1 10/30    1.333    33.86    15 1/8
6       1 11/30    1.366    34.70    15 3/8
7       1 12/30    1.400    35.56    15
8       1 13/30    1.433    36.4    16 1/8
9       1 14/30    1.466    37.24    16
10     1 15/30    1.500    38.10    16 7/8
11     1 16/30    1.533    38.94    17
12     1 17/30    1.566    39.78    17 5/8
13     1 18/30    1.600    40.64    18 1/8
14     1 19/30    1.633    41.48    18 3/8
15     1 20/30    1.666    42.32    18 3/4
16     1 21/30    1.700    43.18    19 1/8
17     1 22/30    1.733    44.02    19
18     1 23/30    1.766    44.86    19 7/8
19     1 24/30    1.800    45.72    20
20     1 25/30    1.833    46.56    20

Swiss Movement Sizes
Lines with their equivalents in Millimeters and Decimal Parts of an Inch.
(Lignes) 

Decimals  Inches  Millimeters

       7         .622       15.79
       
8         .710       18.05
       
9         .799       20.30
      
10        .888       22.56
      11        .977       24.81
      
12      1.066       27.07
      13      1.154       29.32
      
14      1.243       31.58
      15      1.332       33.84
      
16      1.421       36.09
      17      1.510       38.35
      
18      1.599       40.60
      19      1.687       42.86
      
20      1.776       45.11
      21      1.865       47.37
      
22      1.954       49.63

SHIPPING QUESTIONS

How do you ship? (Top of Page)

Ashland ships most of our orders via UPS. Upon request, we will ship via United States Postal Service.

-International orders: We prefer to ship UPS because they insure packages all over the world. We declare the full value, the amount you paid. Customs charges and duty fees are the responsibility of the Buyer. Refusal to pay these charges is not a valid reason for return or refund.

Do we insure items we ship? (Top of Page)

Yes. We insure all of our items for full value.

When will my order be shipped? (Top of Page)

We ship orders within 1-3 business days after we process your order After we ship the package the customer usually receives it in 3 - 5 business days to.

We process orders Monday - Thursday, 9 - 5 EST.

Our watchmaker times out the watches overnight. If our watchmaker notes any inconsistencies with the timepiece, he will clean and adjust as needed. When this occurs it will delay the order a few days. If this is the case, we will email the customer letting them know an approximate date we will ship the watch to you.

We find that this is the best practice to ensure that our customers are completely satisfied with their purchase.

How much is shipping? (Top of Page)

The store automatically calculates the actual shipping cost that is owed. We do not charge extra charges for handling and insurance. We fully insure all packages.

How do I track my order? (Top of Page)

Internet orders will receive an email from us with the UPS or USPS tracking number.

At that point, you may use www.UPS.com or www.USPS.com to track your package. You may also call UPS at 1-800-PICK-UPS (800-742-5877) or call USPS at 1-800-ASK-USPS (800-275-8777).

If for any reason you do not receive an email with your tracking number please call our shipping department at 1-800-424-5353 or Email us requesting the tracking number.